1 We aim to dispatch your order within 2 working days after your order is processed and payment is received and within 2 working days of the anniversary date for Subscription Boxes, and sooner than that if we can. You will receive an email to let you know when your order has actually been dispatched (the Dispatch Confirmation).
2 Please see the International Shipping page for further details of our shipping services as well as the shipping section of our FAQs on how it works.
3 We will deliver the products to the premises you specify on your order. It is your responsibility to ensure that the address details that you provide are correct. This should include a contact name and business name, if being shipped to a business, house name and number and a full postal/zip code. A contact phone number and email address for the recipient is required at checkout should the delivering courier need to contact them regarding delivery. British Gift Box will not be held responsible for any incorrect address details provided by the customer.
4 It is your responsibility to ensure someone is at home to accept delivery of your order so we encourage you to select a delivery address that will have someone available to sign for your parcel. All orders delivered by courier will need a signature on delivery. If the recipient is not there to receive a parcel the courier will attempt to deliver to an immediate neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the courier doesn't receive a response to the card, they will return the parcel to us after 4-5 working days.
5 British Gift Box is not responsible for lost or stolen packages that you choose to send by an untracked shipping service or for packages that are confirmed to be delivered, including loss or damage if the courier has to leave the products with a neighbour and it is then subsequently left unattended. Upon enquiry, British Gift Box will confirm delivery address the delivery was made to, date of delivery, tracking information and shipping carrier information to the customer to investigate.
6 If you change the delivery address once the products have been dispatched, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
7 If your order has not arrived within the designated time please call or email us.
8 Please check the products on delivery - any products found to be missing or damaged should be notified to us within 48 hours of delivery of the items.
9 If an order is refused by the recipient we cannot refund the cost of the products or shipping.
10 Where a component of a box is out of stock we will provide a substitute product of at least equal value to the out of stock item.